These are quick reference guides that cover a
few of the more common problems. When I come across the same problem with more
than one of my clients, I will endeavour to add a reference point here.
Click Start, Run and type in MSCONFIG
and click OK
On the box that appears, click the
Startup tab at the top
Listed here are all the programs that
get started each time your computer boots.
Un-tick any programs that you don't
want/need or that look suspicious. Of course the catch-22 is you
may not know what ones you don't want or know the ones that look
normal.
This command is not available under
Windows 95 or 2000.
They basically work on two principals.
They have a list of known sites or people that send spam or they
look for key words within the email subject or body.
For example, a key word may be PORN.
If I sent someone an email with the phrase "Please be on the lookout
for the latest porn site hijackers" than that email would be blocked
if the receiver has anti-spam software. Also, these programs are
too easily fooled. Instead of PORN, I could write it as P_O_R_N
which may not make it appear on the anti-spam radar.
I'd rather get mail I didn't want than
not get mail I did want.
The System File Checker is a useful
tool to check the integrity of your system. It can be used to
extract a file that needs replacing or has become corrupted(Win9x)
or to recover system files(WinXP). It is a good starting point in
trying to fix a PC that would otherwise need to have the Operating
System reinstalled.
To use it, go to Start, Run and type SFC, if you have Win9x. For XP
users you need to type SFC from a DOS prompt.
If you have trouble trying to access
sites that are secure, that is, start with https:\\, and are getting
the message 'This page cannot be displayed' then try the following;
Make sure you have anti-Spyware
and Adware, they are updated and perform a full system scan.
Delete Temporary Internet Files
and Cookies. Go to Internet Explorer and navigate to Tools,
Internet Options and click Delete Files and Delete Cookies.
(This is for those running version 6 of IE with SP2 for XP, the
same is still possible under other Windows and IE versions, you
just have to look a little harder)
Delete the file INDEX.DAT.
This file is usually left behind after performing the above
step. You will need to reboot in Safe Mode to delete it as it
is a system file and is 'locked' by Windows normally.
You also need to delete your
User Profile. Log on as Administrator in Safe Mode. It is
located in Control Panel, System, Advanced. Select Settings in
the User Profile section and click Delete. You will loose you
personal customisation settings but no data. When you reboot in
normal mode you will have to re-setup your Desktop etc.
Another work-around is to install
another Web Browser. Firefox is free, looks very similar to
Internet Explorer and provides a quick solution.
This problem seems to stem from a file
corruption in an Outlook Express file called POP3UIDL.DBX. The
solution should be as easy as deleting this file. It will be
recreated the next time you click Send/Receive. Of course, make
sure that you aren't really getting someone sending you the same
email twice. This may be happening without their knowledge due to a
virus infection on their computer.
If a virus gets into the folder where
Windows keeps the information for System Restore points, your
anti-virus program may not be able to access it. To clean out all
the saved restore points do this;
click Start, Control Panel,
System, System Restore and tick the box to turn off System
Restore on all drives
reboot the PC
go back to the System Restore
settings and un-tick the box to turn System Restore back on
reboot the PC
The System Volume Information folder
will now be empty and all viruses removed.
Of course the best way to remove this
annoyance is to make sure your version of XP is valid. You only get
this message when the person who installed XP has not used a valid
registration key. If you thought your version was legit or have
paid for a legit copy and are getting this message, you will have to
contact the installer of the software to resolve the issue.
As a quick fix to at least stop the
'your version is not genuine' message, try the following. However,
you'll probably get the message again the next time you download and
install updates from Windows. To stop this, set Automatic Updates
to 'notify me but don't automatically download or install them' and
make sure you don't select the Windows Genuine Advantage update.
Method 1
Restart XP in Safe Mode
Delete wgatray.exe & wgalogon.dll from c:\windows\system32 (if the
DLL file won't delete, rename it to wgalogon.dll.old)
Delete wgatray.exe & wgalogon.dll from c:\windows\system32\dllcache
Launch Regedit
Browse to the following location: hkey_local_machine\software\Microsoft\Windows
NT\CurrentVersion\Winlogon\Notify
Delete the folder ‘wgalogon’ and all its contents
Reboot
Method 2 Launch Regedit Browse to the following location: hkey_local_machine\software\Microsoft\Windows\CurrentVersion\Uninstall\WgaNotify
On the right panel, modify the value of NoRemove to 0 Exit Regedit Re-launch the Add/Remove Program, and Windows Genuine Advantage
Notifications (KB905474) is now removable.
Microsoft Outlook includes a feature
that blocks attachments that are considered unsafe. If you receive
an e-mail message that contains an attachment that contains one of
the file types that are considered unsafe, you may receive the
following message:
Outlook blocked access
to the following potentially unsafe attachments...
Although Outlook blocks access to
the attachment, the attachment still exists in the e-mail message.
Follow these steps to correct the
problem.
Quit Outlook if it is running
Click Start, and then click Run
Type regedit, and then click OK
Verify that the following registry
key for your version of Outlook exists. If it does, go to step 4.
Microsoft Outlook 2000
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Security
Microsoft Outlook 2002
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Security
Microsoft Office Outlook 2003
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security
If the registry key does not exist,
create it. To create the registry key, locate and then click the
following registry key:
HKEY_CURRENT_USER\Software\Microsoft
Click the Edit menu, click
New, and then click Key
Type Office, and then press
ENTER
Click the Edit menu, click
New, and then click Key
Type 11.0, and then press
ENTER. Note: This is the correct name if you are using
Outlook 2003. If you are using Outlook 2000 or
Outlook 2002, you will have to type "9.0" or "10.0",
respectively
Click the Edit menu, click
New, and then click Key
Type Outlook, and then
press ENTER
Click the Edit menu, click
New, and then click Key
Type Security, and then
press ENTER
Click the Edit menu, click New,
and then click String Value
Type the following name for the
new value:
Level1Remove
Press ENTER
Right-click the new string
value name, and then click Modify
Type the file name extension of
the file type that you want to open in Outlook. For example
.exe
To specify multiple file types, use the following format:
.exe;.com
Click OK
Quit Registry Editor and
restart your computer
When you start Outlook, you can open
the file types that you specified in the registry.
Right click some empty space on
your Desktop and select New, Text Document
Name the file backup.bat and
hit Enter
Select Yes to the message "Are
you sure you want to change it?"
Now right click the new icon
and select Edit
Copy the example below and
paste it into the new file
Click File, Exit and save the
file
Now if you double click the desktop
icon it will do what is listed in the file. With a bit of
experience, you can also include the Email folder and anything else
you want to include.
Backup file Example
@echo off
echo Starting...
xcopy
"c:\docs\*.*" "h:\backup\my
docs\" /d/y/c/h/r/s/k